DELIVERY INFORMATION

Free UK Delivery applies to UK Mainland. We aim to despatch stock lines sameday.

Next Working Day Deliveries must be ordered by 12pm. Next Day charges apply to UK Mainland. Small courier surcharges may apply to "Island & Highland" deliveries if the item is too large for us to use Royal Mail. We will always email you in advance to confirm prior to despatch. If you do have an urgent delivery date, please call us to confirm.

Orders with Engraving aren't always available for next day delivery, so if you have an urgent deadline please contact us to check. If you do pick the 'next day' option, we will send your item Special Delivery once the engraving is complete (in order to speed up the Royal Mail delivery-times of your order).Engraved items are dispatched once the engraving is completed and are not subject to same-day dispatch.

OVERSIZED INTERNATIONAL SHIPMENTS  

Some larger INTERNATIONAL shipments may attract slightly higher shipping fees, so if you are purchasing from abroad please email us in advance for a shipping quote.

Please also note that any International Payments that have not gone through the 3D Secure (Verified by Visa or Securecode by Mastercard) could be subject to further bank-checks and possible subsequent delays in dispatch. In addition, we cannot be held liable for customs charges or delays when goods are in transit.

ORDERS WITH ENGRAVING 

Orders with engraving are not always available for Next Day delivery, so if you have an urgent deadline please contact us to check. If you do pick the 'Next Day' option, we will dispatch your item using Royal Mail Special Delivery once the engraving is complete (to speed up the delivery-time of your order). Please note that engraved items cannot be returned or exchanged due to their personalisation. This does not affect your statutory rights as a consumer.

RETURNS POLICY

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible for you.

To arrange a return, you must email us within 24 hours of delivery.

Products must be returned in a fully saleable condition (including outer packaging) within 7 days of contacting our Customer Services Team.

Once we have received the returned item we will initiate the refund, minus our actual delivery costs (charged at cost). Some larger/special order items (ie:Globes and Binoculars) may attract up to a 10% restocking fee. Please e-mail us for further details.

PAYMENT

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system.

Please note, we do not view or keep any card details and all information is encrypted for security purposes.

NO SALE OF KNIVES TO UNDER 18's

Any customer purchasing any bladed item from this website agrees they are over 18 years old. We do not sell to under 18's. 

WEB CONTENT DISCLAIMER

Images shown are provided by the manufacturer and can occasionally be slightly different to the actual product supplied. The way a product looks online can also be affected by screen resolution or studio lighting.

We reserve the right to withdraw any Products from this Website at any time and / or remove or edit any materials or content on this Website.

PRIVACY

We will never pass any of your personal information to any third parties or marketing agencies.

All information captured at point of order is solely for processing and delivering your order promptly to you.

WEEE REGULATIONS

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

All Outdoor Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new torch from us we would accept their old torch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol, Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.